Two things I have to do today: call Virgin Media to try and sort out my broadband issues; and try to find something for dinner on Christmas day. Neither of these is an exciting prospect, and both I’ve already spent too much time on yesterday.
Of the local shops, I’ve already tried the Co-op, the Romanian butcher and Sainsbury’s. I may head for Tesco shortly, but without much hope. On Sunday I saw a boneless turkey crown joint for six people in the Co-op. I didn’t buy it, because it was clearly way too big, but I did have regrets afterwards. I’ve got some pre-made pastry, because I was planning on having salmon en croute for New Year’s Day, but now thinking that I can get a steak and have steak en croute – or just steak. But I can’t find any decent steak either. First world problems. I can always get something out of the freezer, curry or casserole or something. Still got a couple of days to sort it out, but I don’t want to go to any of the big supermarkets and battle with the queues, or to walk twenty minutes through the rain to the butchers.
I may go and ring Virgin now. I got more worthwhile interaction from them in the morning yesterday – in other words, I got to speak to a human being. I didn’t when I tried again in the afternoon – because the guy had said ‘try this and if it doesn’t show any improvement in a couple of hours, call back’. Yeah, right. I tried calling back again around four, and got lost in that awful endless loop of listening to options and pressing buttons, then snagged on the request to enter characters from a password that presumably I was told five and a half years ago but have no recollection of now.
…
I abandoned writing, and went to call again. When it asked for the password, I sat and held the phone until it gave up waiting and transferred me to a young woman whose job presumably was to be shouted and sworn at by angry old women (or was this morning, at any rate). She said she’d send me an email with a link to change my password, and handed me over to a young Scottish man who asked for my password. I told him I was waiting for the password reset email, which he told me could take up to five days. I told him I didn’t have five days because if I wanted to cancel the new contract I’d have to do it this week. Then he asked me some security questions, looked at the new contract, compared it to my current usage, asked if I really wanted the features I’d never used, and managed to reduce it by £20, which made it less than my previous contract. He also said that I can get boosters online, but they are introducing new ones in January.